Operations
This page is the operations queue. It helps the owner find a call, narrow the list, and inspect ownership or outcome.
Conversations and calls
A branch-level enquiry table for review, triage, assignment, and follow-up. Search by caller, office, agent, or outcome.
Search and filters
Search and filter the call list by branch, agent, priority, status, outcome, or sort order.
Narrow the queue
1 result
Call table
Shows the latest conversations with the caller, branch, language, duration, priority, and current status.
Recent conversations
CallerTypeBranchDurationPriorityStatus
Unknown callerNot captured • Unassigned • Property • touch
Callback requestProperty Upkeep Inquiry2:43HotNew enquiryCoverage
Quick branch shortcuts with counts so the owner can jump into a specific office's queue.
Branches
Ownership
Quick ownership shortcuts with counts so the owner can jump to a specific agent's work.