Operations
This page is the operations queue. It helps the owner find a call, narrow the list, and inspect ownership or outcome.
Conversations and calls
A branch-level enquiry table for review, triage, assignment, and follow-up. Search by caller, office, agent, or outcome.
Search and filters
Search and filter the call list by branch, agent, priority, status, outcome, or sort order.
Narrow the queue
0 results
Call table
Shows the latest conversations with the caller, branch, language, duration, priority, and current status.
Recent conversations
No matching enquiries
Relax the filters or wait for new calls to arrive. The operations queue will fill as the live system receives enquiries.
Coverage
Quick branch shortcuts with counts so the owner can jump into a specific office's queue.
Branches
No branch data
Assign calls to an office to build branch-level reporting.
Ownership
Quick ownership shortcuts with counts so the owner can jump to a specific agent's work.
Assigned agents
No ownership data
Assign an agent to start tracking response and conversion performance.