Operations
This page is the operations queue. It helps the owner find a call, narrow the list, and inspect ownership or outcome.
Conversations and calls
A branch-level enquiry table for review, triage, assignment, and follow-up. Search by caller, office, agent, or outcome.
Search and filters
Search and filter the call list by branch, agent, priority, status, outcome, or sort order.
Narrow the queue
16 results
Call table
Shows the latest conversations with the caller, branch, language, duration, priority, and current status.
Recent conversations
CallerTypeBranchDurationPriorityStatus
Unknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:14StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:07StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:10StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:10StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:08StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:11StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Italian but did not provide any further information or engage in the conversation
OtherUnassigned branch0:22StandardNew enquiryUnknown callerNot captured • Unassigned • Property • no specific information gathered
OtherUnassigned branch0:06StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:09StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:10StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:08StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:06StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:09StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:09StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:09StandardNew enquiryUnknown callerNot captured • Unassigned • Property • Area not specified
OtherUnassigned branch0:11StandardNew enquiryCoverage
Quick branch shortcuts with counts so the owner can jump into a specific office's queue.
Branches
Ownership
Quick ownership shortcuts with counts so the owner can jump to a specific agent's work.