Calls - enquiry workspace
This call detail page is where a beginner can inspect the recording, summary, transcript, and owner actions in one place.
Unknown caller with Mia
Review the recording, transcript, lead fit, and follow-up actions in one place.
OtherNew enquiryHot
Listen
Plays the recording and shows the key call metadata beside it.
Audio recording
Ready to play
Playback
Summary
Gives the short human-readable summary of what the caller wanted.
Call summary
Caller hung up almost immediately — no meaningful conversation to summarize.
Transcript
Shows the conversation turn by turn so the owner can read the exact wording.
Conversation viewer
No transcript captured
This can happen for very short or failed calls.
Action layer
Provides copy, email, and WhatsApp handoff actions for the owner.
Share enquiry
Lead intelligence
Breaks the call into structured facts like budget, area, property type, and next step.
Structured requirements
- Caller
- Unknown caller
- Phone
- Not captured
- Not captured
- Call type
- Other
- Branch
- Unassigned branch
- Assigned agent
- Unassigned
- Lead status
- New enquiry
- Priority
- Hot
- Language
- EN
- Bedrooms
- Not specified
- Bathrooms
- Not specified
- Viewing time
- To confirm
- Finance
- Not discussed
- Relocation
- Not mentioned
- Schools
- Not mentioned
- Lifestyle
- Not mentioned
- Objections
- None flagged
- Source channel
- Phone
- Recommended next step
- Follow up within 24 hours.
Status
Shows the outcome, CRM sync state, booking state, and sentiment at a glance.
Ownership and follow-up
Call received
Enquiry captured at 26 Jun 2026, 15:03
Mia qualified the lead
Buying or renting interest detected with 45% fit
Requirements extracted
Property in Area not specified
Recommended next step
Follow up within 24 hours.
Print
A printable version of the enquiry card for managers or agents.
Operational summary
Caller: Unknown caller
Phone: Not captured
Time: 26 Jun 2026, 15:03
Duration: 0:05
Type: Other
Agent: Unassigned
Branch: Unassigned branch
Property type: Property
Area: Area not specified
Budget: Not specified
Intent: Buying or renting
Urgency: Hot
Requirements: Not specified, Not specified, Not mentioned
Summary: Caller hung up almost immediately — no meaningful conversation to summarize.
Next step: Follow up within 24 hours.
Export the enquiry card for directors, branch managers, or the assigned agent.